Privacy policy

At Karoobling, we prioritize the confidentiality and security of your personal information. We are committed to processing your data lawfully, transparently, and securely in accordance with applicable privacy standards (including POPIA).

1. Information We Collect & Use

• We collect only the essential personal information needed for transaction processing, order fulfillment, and delivery (such as your name, contact details, shipping address, and email).

• Your details are used solely to fulfill your orders, communicate regarding delivery, and enhance your overall shopping experience.

2. Secure Transactions

• Our website employs industry-standard encryption protocols (SSL/TLS) to secure your personal and payment information during transactions.

• Financial details are processed strictly through secure, certified payment gateways. Karoobling does not store or have direct access to your credit card or bank details.

3. Data Protection & Sharing

• We do not sell, rent, trade, or share your personal information with third parties for marketing purposes.

• Your data is shared only with essential third-party service providers (such as our courier partners, The Courier Guy / PUDO) strictly to fulfill and deliver your orders.

• Our internal protocols adhere to strict security measures to prevent unauthorized access, loss, or misuse of your data.

4. Email Communication

• We may occasionally send you order notifications, delivery updates, and promotional offers via email.

• You can easily opt out or unsubscribe from marketing communications at any time by clicking the unsubscribe link at the bottom of our emails or contacting support.

5. Cookies and Web Analytics

• We use standard website cookies to ensure a seamless browsing experience, remember shopping cart items, and analyze site performance.

• We do not utilize invasive tracking methods. You can manage or disable cookie preferences directly through your browser settings at any time.

6. Legal Compliance & Financial Records

• While Karoobling is not registered for VAT, we collect and retain essential transaction details to maintain standard business records and comply with local accounting guidelines.

7. Your Privacy Rights

• You have the right to request access to the personal data we hold about you, request corrections to inaccurate information, or ask for the deletion of your personal data (subject to legal retention requirements).

8. Contact Information

If you have any questions, concerns, or requests regarding your personal information and privacy, please reach out to our support team at support@karoobling.co.za. Your trust and security are our highest priority!